A simple, six-point checklist that you should put your business through at least once a year.
Using text messaging to keep in touch with your customers can be simple, straightforward and cost effective; so much so that you can probably do it yourself.
Social media makes it easy to talk to your customers and easy for them to talk to you. But what happens when things go wrong and someone makes a complaint – in public.
Customer satisfaction builds word of mouth referrals, a healthier profit margin and can help grow your business. So what issues do you need to consider on this important topic.
According to a recent survey, women are the primary decision maker in purchasing decisions in 85% of households. Are you listening to them?
In the 2013 Wet leisure Industry Survey, word of mouth was put down by many respondents as their favourite form of advertising, but what are its pro’s and con’s?
Even in today’s price conscious world, there is something that people are prepared to pay a premium for. What could that be?
Establishing the right pricing structure for your wet leisure business is one of the most important business decisions that you have to take. This article looks at some of the factors that you should consider when making those decisions.
In this article we have some sound advice on how to give good customer service in your pool, spa or sauna business.
If you could do with some added profits in your pool, spa or sauna business then solving these little errors could add up to a real difference.
